Gold Weight Variance
The gold weight mentioned on the website for jewellery and mounts may vary depending on the manufacture of the product. In case the customer receives a product of lesser gold weight than the value paid for, the company will refund such differential amount to the customer.
Advance / Part Payment
Kameswari Jewellers may, at its sole discretion, request the customer to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the customer at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by Kameswari Jewellers to the customer in the event of cancellation of the order for any reason whatsoever. We as a merchant shall be under no liability whatsoever with respect to any loss or damage arising directly or indirectly out of the authorization of any transaction being declined, on account of the Cardholder having exceeded their pre-set limit.
“Jewellery” means jewellery that is predesigned, or jewellery set with diamonds and/or gemstones that are available for sale on our website. Please note that all Jewellery is sold on is basis.
Description of Services
Some items may appear slightly larger or smaller than the actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size to clearly show details or smaller than the actual size to show the entire item. The company shall not be liable for any legal action on this account. In the event of a user wishing to make a purchase, the user may be required to register on the website after adding the item(s) to the shopping cart. The members shall also provide any other mandatory information required under the law including Personal Account Number (PAN) at the time of purchase. Orders are normally considered complete only after the payment has been received by Kameswari Jewellers. To confirm the orders, Kameswari Jewellers may at random, call up the members who have placed orders through the website and ask the member a verification question. Kameswari Jewellers will confirm the order only after the verification question is answered by the member. Once the purchase of item(s) is confirmed, Kameswari Jewellers shall: In the case of Jewellery – order the manufacture of the jewellery and deliver it to the member. In the event the bank rejects to honour any payment transaction made by a member towards an order – have the right to refuse to ship the order to the customer without any liability whatsoever.
Any refunds due to the non-availability of diamonds, gemstones, or design elements after accepting the order shall be made in the following manner: Credit card: The credit card account of the Member will be re-credited with the refund amount by Kameswari Jewellers. The refund amount will be credited to the member’s account within the time span stipulated by the bank which has issued the credit card. (or) Cheque or wire transfer: The refund amount shall be deposited into the bank account of the member by Kameswari Jewellers within seven (7) business days after the receipt of a request for a refund by the member.
At the time of placing the order, the Member shall state the full name of the recipient as stated in his/her (recipient’s) government-approved photo identification. At the point of delivery, the recipient shall collect the product, by furnishing any one of the following government-approved photo identification cards:
- · Aadhar Card ·
- Driver’s License ·
- Permanent Account Number (PAN) card ·
- Voter’s Identification card (or) ·
Delivery shall be made by the company/courier agent only after the photo and name of the recipient are verified and confirmed by them. To ensure the safe and secure delivery of the package, the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/her government-approved photo identification. As per the current guidelines mandated by the Government of India, a customer must provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh. In case the Member wants any other person to receive the delivery on his behalf he/she needs to specify details of the same at the point of order. All items shall be delivered directly to such person and under any circumstances whatsoever, the member cannot change the recipient details after the order is processed. The member has the option to change the shipping address before the product is shipped. In the event the Member wishes to change the shipping address, he/she must log in to his/her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”. Once the order status changes Shipped, the Change Shipping Address link becomes inactive. All shipping charges and other local charges shall be borne by the Company. The recipient accepting the delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty, the contents are damaged, or the contents are not in accordance with the order placed. The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer/Recipient for any refund/replacement, under any circumstance, for any subsequent complaints with respect to such deliveries. If the recipient is not available at the time of delivery, the Company/courier agent shall try and deliver the item thrice before returning the same to Kameswari Jewellers. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency/errors in name or address will result in delay/non-delivery of the product.
To collect the physical product, the recipient will have to provide any one of the following government-approved photo identification proof: ·
- Aadhar ·
- Driver’s License ·
- Permanent Account Number (PAN) card ·
- Voters’ Identification card
As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he/she can request Kameswari Jewellers to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
Only transit insurance shall be provided by Kameswari Jewellers, and it shall be valid only up to the time of acceptance of delivery.
The entire Jewellery will be certified either by an independent third-party certifying authority and the details of the certificate will be mentioned at the time of purchase. Uncut diamonds, flat polki diamonds, Pachi diamonds, etc will not be certified under this.
International Gemmological Institute (IGI)
It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones, and jewellery. Total commitment to understanding consumer concerns has motivated IGI to develop comprehensive analysis and clear documentation for consumers. This empowers jewellery buyers to focus on finding precisely what they want, with full assurance in the integrity and quality of the IGI certification. IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai, and Shanghai. The IGI School of Gemmology operates from Antwerp, Mumbai, and Dubai, and offers a variety of courses designed for professionals and consumer enthusiasts alike. A certificate from IGI represents the all-important 5th C that no one should be without Confidence. As the world’s largest independent gem certification and appraisal institute for diamonds, coloured gemstones, and jewellery, IGI is a standard of excellence for industry professionals and consumers around the globe. Visit their website for more details: www.igiworldwide.com
The BIS hallmark is a system that provides certification of gold jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India. This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of a BIS logo, a 3-digit number that indicates the gold purity, the logo of the assaying centre along with the logo or the code of the jeweller and the code that indicates the hallmarking date. The BIS hallmarking has a high reputation in the jewellery trading industry in India and is widely accepted by consumers. Visit their website for more details: http://www.bis.org.in/
Usage of Promo Code issued by the Company.
Kameswari Jewellers has the right to refuse the usage of any promo code at any point in time. Promo codes which have expired cannot be used on the Website. Kameswari Jewellers can at any time ask the Member for proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Kameswari Jewellers. Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions is at the discretion of Kameswari Jewellers. Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
Terms & Conditions of use of the website:
1. By using this website you represent and warrant that:
a. You are 18 years of age or older and your use of the Website and/or Services shall not violate any applicable law or regulation.
b. All registration information you submit is truthful and accurate and you agree to maintain the accuracy of such information.
c. Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited. d. Your personal and non-commercial use of this Website shall be subjected to the following restriction. (i) You may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product (ii) you may not decompile, reverse engineer, or disassemble the content, or remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this
Website or its content
e. You will not:
(i) use any product or service available on the Website for commercial purposes of any kind, or
(ii) advertise or sell any products, services or otherwise (whether for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or
2. You expressly understand and agree that: a. The information, content, and materials on this website and/or services are provided on an as-is & as-available basis. Kameswari Jewellers and all its affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement. b. Kameswari Jewellers makes all reasonable efforts to display the products listed for sale on its website (s) as accurately as possible. However, Kameswari Jewellers cannot guarantee that your monitor’s display of any product colour, texture or detail will be accurate. Kameswari Jewellers does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. While Kameswari Jewellers makes every effort to ensure that the products are described and priced accurately, if an item is deemed to be priced incorrectly, Kameswari Jewellers reserves the right to refuse the sale of that item. c. Kameswari Jewellers does not warrant that the functions contained in content, information and materials on the website and/or services, including, without limitation, any third-party sites or services linked to the website and/or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components. d. Any material downloaded or otherwise obtained through the website and/or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system. e. You hereby indemnify, defend, and hold Kameswari Jewellers, Kameswari Jewellers’ distributors, agents, representatives, and other authorized users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website. f. You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from circumstances, including but not limited to:
(i) the use or the inability to use the website and/or services
(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received, or transactions entered through or from the website and/or services
(iii) unauthorized access to or alteration of your transmissions or data
(iv) statements or conduct of any third party on the website and/or services (v) any other matter relating to the website and/or services. g. Kameswari Jewellers or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company’s reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities’ respective resellers, distributors, service providers and suppliers. You further acknowledge and agree that neither the company nor any of the foregoing entities’ respective resellers, distributors, service providers and suppliers are responsible nor liable for (a) any incompatibility between the website and/or services and any other website, service, software, or hardware